Soft skills are the personal character traits or qualities each of us has. In other words, soft skills refer to a person's ability to relate to others, to get him/her and others organised, to communicate in written, spoken or other forms. Soft skills include psycho-social abilities and interpersonal skills that help people take decisions, solve problems, think critically, communicate effectively, build healthy relationships, demonstrate qualities of leadership and team building, manage time effectively, and cope with the stress and strain of life in a healthy and productive manner. This book has been divided into two parts: Intrapersonal skills and Interpersonal skills. Each part has 14 chapters. The uniqueness of this book is that besides the knowledge imparted within a chapter, the reader is encouraged to experience of an individual who has faced such a situation through Impressions and Quiz It to check the understanding of the chapter. This is an ideal book for developing soft skills in a person. The modern organisations say; it is relatively easy to infuse hard (technical skills in a person; soft skills takes years. CONTENTS: Publisher’s Note Introduction Pretest: Where do I Stand in Soft Skills? 1. INTRAPERSONAL SKILLS a) Self-awareness b) Confidence Building c) Adaptability d) Stress Management e) Time Management and Organizational Skills f) Self-promotional Skills g) Emotional Intelligence h) Attitude and Thought Management i) Anger Management j) Personality Development k) Goal Setting and Hard Work l) Motivation and Will Power m) Work-life Balance n) Personal Grooming 2. INTERPERSONAL SKILLS a) Communication Skills b) The Art of Written Communication c) Negotiation Skills d) Leadership Skills e) Conflict Management f) Team Building Managerial Skills g) Social Networking and Socializing h) Presentation Skills. i) Customer Relationship Management j) Crisis Management k) Management of Human Resources l) Knowledge and Skill Set m) Business Etiquette n) Being Understanding and Caring o) Post-test: My Personality and People Quotient